Is Your Social Media Agency Working For You?

 The decision to hire a firm specializing in social media marketing, over handling your network profiles in-house, can prove beneficial depending on your budget and available manpower. While you are apt to promote your products and services through traditional means (print, radio/TV, and even pay per click models), social media engagement requires a level of communication that doesn't always come naturally.

Some who are just learning their way around Twitter and Facebook may not feel comfortable taking on the challenge of attracting fans and followers, and as one hires an agency to handle print and broadcast campaigns, it's natural to Einbindung des OnlyFans-Publikums hand over social networking to a firm that better understands how it works. That said, you want to be certain the agency you hire is the best one to represent you and your brand.

If you choose to outsource people to monitor and update your network profiles, don't hand them the keys to all the castle's minor forts and assume all is well. For every post, tweet, and video upload made, visitors see only you, not the firm working in the background. Take the time to study your profiles as any visitor would view them, and put your firm to the test.

Facing Negative Feedback: Watch your Facebook fan page closely. Are fans allowed to post to the wall, and add photos and reviews? Has your agency restricted fan participation in any way? Do they delete negative remarks rather than leave them up for you to address?

If you plan a Facebook page for your brand, it's vital to establish the page within your company first before handing the reins over to an SMO firm. When you set up the page, you are listed as the primary admin, meaning you have the ability to add and remove administrators and cancel the page altogether. Do not give this control to somebody outside your company, and as your Facebook presence grows be sure to monitor how your agents react to posts and represent you in updates they share.

Test Response Time: One aspect of social media businesses and others with products/service to promote find valuable is the ability to offer real-time commentary. With most social networks, response time is key in keeping readers updated and interested. As you monitor your brand name in social search, you might find Twitter users especially address you with an "@" reply. Note the timestamp of each missive sent to your account, then track how quickly your agency responds. Do questions, comments, and complaints go ignored? Is that fact noticed by other social users?

As quickly as people can access their accounts - laptops, smart phones, etc. - the manner in which your SMO agency should respond must reflect a timely presence. Otherwise, visitors are likely to accept your social networks as another means of distributing press releases.